Refund and cancellation policy

Our notes are digital files delivered immediately after payment. Once a download link has been sent, the file cannot be returned, so orders cannot be cancelled after payment.

When you get a full refund

• Duplicate payment: you were charged more than once for the same order.
• Not delivered: the download link did not reach you within 24 hours of payment and we are unable to resend it.
• Payment taken, order failed: money left your account but no order was created.

When refunds are not given

• After the download link has been delivered, including if you changed your mind.
• If you entered a wrong email address. Write to us and we will send the link to the correct one.

How to ask

Email judgementdecode@gmail.com within 7 days of payment with your Razorpay payment ID and the email used at checkout.

Timeline

We reply within 2 working days. Approved refunds are sent to the original payment method within 5 to 7 working days. Your bank may take a few more days to show it.